Privacy Policy
Last updated: June 2026
1. Who We Are
thefamgroup (“we”, “us”, “our”) provides professional cleaning services across Manchester and Crewe. Our website is thefamgroup.uk. For any privacy-related queries, contact us at thefamgrouphq@gmail.com.
2. Information We Collect
We collect information you provide directly when:
- Submitting a quote or booking enquiry (name, email, phone, address, service details)
- Contacting us via email, phone, or our contact form
- Signing up to our newsletter
We also collect basic analytics data (pages visited, browser type) to improve our website. We do not sell or share your data with third parties for marketing purposes.
3. How We Use Your Information
- To respond to your enquiries and provide our cleaning services
- To send booking confirmations and service updates
- To send marketing emails (only with your consent — unsubscribe any time)
- To improve our website and customer experience
- To comply with legal obligations
4. Data Retention
We retain your personal data for as long as necessary to provide our services or as required by law. Customer records are kept for up to 7 years for accounting and legal compliance. You may request deletion of your data at any time.
5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Data portability
- Lodge a complaint with the ICO (ico.org.uk)
6. Contact Us
To exercise any of your rights or ask about this policy, please contact: